Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Account details, ID verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payments, prevent fraud, and comply with PH laws.
  • Who sees it: Only our internal team and essential partner providers (payments, KYC, technical).
  • How long we keep it: For the duration of your account and as required by gambling regulations.
  • Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how cmdbet collects, uses, and protects the personal information of users accessing our platform within the Philippines. By using our services, you agree to the practices described in this document.

This policy applies exclusively to our own platform and services. It does not apply to third-party websites, external game providers' corporate sites, or any other services you may visit after leaving our domain. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

To provide a secure and legal gambling experience, we collect the following categories of data:

Account & Identity

Username, password, email, and phone number to establish and secure your account.

Verification Documents

Government-issued IDs and proof of address used to verify your identity and legal age.

Payment Data

Payment method details required to facilitate secure deposits and withdrawals in PHP.

Gaming & Transactions

Records of games played, betting history, and financial transaction logs.

Technical Data

IP address, browser type, device operating system, and unique device identifiers.

Support Records

Correspondence and logs from your interactions with our customer support team.

3. How We Collect Data

We obtain information through three primary channels:

  • Directly from you: When you register an account, complete KYC verification, or contact support.
  • Automatically: Through cookies and system logs as you navigate the site and use our services.
  • Partner Providers: From our partner payment processors and identity verification services to ensure the validity of your transactions and identity.

4. Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Processing: Managing deposits and withdrawals efficiently.
  • Compliance: Verifying that users are of legal age and preventing identity theft.
  • Security: Detecting and preventing fraud, money laundering, and multi-accounting.
  • Optimization: Analyzing usage patterns to improve our platform's performance.
  • Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional updates only when you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Essential Service Providers: Partner payment processors, KYC verification services, and technical infrastructure providers.
  • Legal Authorities: When required to comply with a court order, law enforcement request, or regulatory mandate.

6. How We Protect Data

We employ industry-standard safeguards to protect your information:

  • Encryption: Data is encrypted during transmission using secure protocols.
  • Access Control: Internal access to sensitive data is strictly restricted to authorized personnel on a need-to-know basis.
  • Isolation: Payment data is handled through isolated and secure systems to minimize risk.
  • Monitoring: We continuously monitor our systems for unauthorized access attempts.

7. Cookies and Tracking

We use cookies to remember your preferences and ensure the security of your session. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have the following rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the deletion of your data or its transfer to another service.
  • Objection & Withdrawal: Object to specific processing activities or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that we may be unable to delete certain information if we are legally required to retain it under gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep certain records for the timeframe required by applicable law in the Philippines to satisfy auditing and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, we will take immediate action to close the account and void any associated winnings.

Parents or guardians who believe a minor has created an account may report this through our support channels.

11. Cross-Border Transfers

Some of our technical and payment providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our operational practices. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us

If you have any questions or concerns regarding your privacy or the processing of your data, please reach out to us via our Support Page.